Corwinn vs Service Fusion

Your technician loses signal in the basement. Then what?

Q: BBB rating for Service Fusion?

F — Not accredited. 6 complaints filed; 5 of 6 received no company response, which is what drives the F. (Source: BBB)

Q: Android app rating for Service Fusion?

2.7 / 5 — 800+ reviews. Reported issues: crashes during job updates, lost data, photo upload failures on anything less than strong LTE, battery drain. (Source: Google Play)

Q: iOS app, for contrast for Service Fusion?

4.6 / 5 — Same product, 1,200+ reviews, dramatically different experience — a sign the gap is real, not a general product problem. (Source: App Store listings, aggregated)

Service Fusion's mobile app needs an active connection for every function — no offline mode at all. On Android, where most field technicians actually are, that shows up directly in the app's own store rating.

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BBB rating

Not accredited. 6 complaints filed; 5 of 6 received no company response, which is what drives the F.

Source: BBB ↗

Android app rating

2.7 / 5

800+ reviews. Reported issues: crashes during job updates, lost data, photo upload failures on anything less than strong LTE, battery drain.

Source: Google Play ↗

iOS app, for contrast

4.6 / 5

Same product, 1,200+ reviews, dramatically different experience — a sign the gap is real, not a general product problem.

Source: App Store listings, aggregated ↗

What Service Fusion's own reviews say

Not our claims — recurring themes pulled directly from the public sources cited above.

App requires an active internet connection for every function — confirmed zero offline capability— Google Play reviews

Account deactivation mid-dispute and "no refund" policy surprises— Trustpilot review

"Practically zero customer service response," including a 45-minute chat queue wait— Trustpilot review

Price hikes without corresponding new features, per BBB and Trustpilot complaints alike— BBB / Trustpilot

Corwinn vs Service Fusion

	Service Fusion	Corwinn
Offline field access	None — confirmed, every function needs a live connection	Full read + write + create offline, this is the core architecture, not a bolt-on
Android experience	2.7/5, 800+ reviews — crashes, lost data, failed photo uploads	Built and tested primarily on Android from day one
Job costing / reporting	Not a named strength in any review source checked	Per-job revenue, parts cost, and commission cost, built in
Pricing	$245/mo minimum, no free trial; add-ons reported to inflate bills 20-30%	Flat $99/mo base + $29/mo per technician, stated in full
Support responsiveness	"Practically zero response" is a repeated review theme	Direct support, no chatbot gate

Flat pricing, stated in full

$99/mo

Unlimited owner, dispatcher, and office seats — plus $29/mo per active technician.

No add-on tiers. No 12-month contract. Month-to-month.

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